Make Your Home more efficient with The Home Energy Loan Program (HELP) - City of Toronto

Step 1: Complete an Application Form

Once your application is received and approved by the City, you will receive a funding offer indicating the maximum amount your property is eligible to receive through the Home Energy Loan Program (HELP). If your property has a mortgage, we will provide you with a letter and form to be presented to your mortgage lender for their consent, which is required before the funding offer can be sent. To access the form, please contact our team or utilize the fill the contact form for your convenience. We are here to assist you every step of the way!

Step 2: Home Energy Assessment and Funding Request

aa. Schedule a home energy assessment with Green Canada Energy Advisors Inc. The assessment will evaluate your home’s insulation, heating and cooling systems, and identify any air leaks or drafts.

Upon completion of the assessment, you will receive:

• A Renovation Upgrade Report outlining recommended improvements
• An EnerGuide¹ rating reflecting your home’s current energy performance.
• Information on available incentives and rebates.

For a list of details about incentives and rebates for home energy assessments, Fill out the contact form below for more details. Start saving energy today!

b. Submit your funding request, specifying the desired improvements and obtaining quotes from your chosen contractor(s) based on your goals, budget, and recommendations from the Green Canada Energy Advisors. Take note of the available rebates and incentives from Enbridge Gas, Canada Greener Homes Grant, and other service providers.

Your funding request should include:

• A list of the improvements you intend to undertake.
• Details and cost estimates based on contractor quote(s).
• The estimated incentive and rebate amount available to you from the utility companies

Step 3: Property Owner Agreement

Once your Funding Request is approved by the City, you will receive a Property Owner Agreement (POA) to be signed and returned. The POA serves as the funding agreement between the property owner(s) and the City. Upon approval of the POA, the City can provide up to 30% of the funds to support the project’s initiation.

Step 4: Complete Your Improvements and Submit Project Completion Report

As the homeowner, you are responsible for selecting, hiring, and compensating contractors for the work performed, as well as obtaining any necessary municipal or provincial permits, if applicable.

After completing your project, schedule a post-retrofit home energy assessment with your Energy Advisor. The Advisor will validate the improvements and provide a new EnerGuide rating for your home.

Submit a Project Completion Report, signed by your Green Canada Energy Advisors, along with invoices from your contractor(s) and the new EnerGuide rating label. The City will then release the remaining funds for your project.

Step 5: Repay the Loan Over Time via Property Tax Bill

Upon project completion, the City will inform you when loan payments will commence. You will be enrolled in the City’s Pre-Authorized Tax Payment program, making 11 monthly instalments per year over the loan term. Loan repayments through the property tax bill follow the same regulations and penalties as other property tax payments.

You have the option to pay off the outstanding balance and clear the loan from your property at any point during the loan term. Early repayment is subject to a service fee imposed by Revenue Services.